33fb Privacy Policy
Protecting your personal information is our top priority. This page explains in detail how 33fb collects, uses, and stores your information.
33fb ("we", "us", or "platform") is committed to providing a safe and reliable online betting and casino experience for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use the 33fb website, mobile platform, or related services, why we collect it, how that information is used, and what rights you have.
By using our services you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us.
Table of Contents
- 1. Information Collection
- 2. Purpose of Information Use
- 3. Information Storage and Security
- 4. Sharing Information with Third Parties
- 5. Cookies and Tracking Technologies
- 6. Protection of Financial Information
- 7. Protection of Minors
- 8. Your Rights
- 9. International Data Transfers
- 10. Policy Changes
- 11. Contact
What information we collect
33fb collects various types of information from users. This information can be divided into two main categories.
1.1 Information you provide directly
When you register with 33fb, log in, or use any service, we may collect the following information:
- Identity information: Full name, date of birth, national identity card number or passport number.
- Contact information: Email address, mobile number, postal address.
- Account information: Username, password (in encrypted form), account preferences and settings.
- Financial information: Your preferred payment method (bKash, Nagad, Rocket, Upay), transaction history, and deposit/withdrawal records.
- Verification information: Photos or documents submitted as part of the KYC (Know Your Customer) process.
- Support communications: Details of communications made through our live chat or email.
1.2 Automatically collected information
When you visit or use our platform, the following information may be collected automatically:
- Device information: IP address, device type, operating system, browser type and version.
- Usage information: Which pages you visited, how much time you spent, which games you participated in, and patterns of betting behaviour.
- Location information: General geographic location (at country and region level), primarily to confirm service availability.
- Log files: Server logs, error reports, and performance-related information.
Purpose of information use
33fb uses the collected information for the following purposes:
2.1 Service delivery and operation
- Creating, verifying, and managing your account.
- Providing betting, gaming, and other services.
- Processing deposit and withdrawal transactions.
- Managing bonuses, promotions, and cashback offers.
- Providing customer support and technical assistance.
2.2 Security and compliance
- Preventing fraud, money laundering, and other illegal activities.
- Verifying your age (confirming 21+).
- Detecting and preventing cybersecurity threats.
- Complying with applicable laws and regulations.
2.3 Improvement and personalisation
- Analysing your preferences and usage patterns to improve your experience.
- Recommending relevant games, bonuses, and offers.
- Testing and developing platform functionality.
- Operating responsible gambling tools effectively.
2.4 Communications
- Sending important account-related notifications.
- Sending transaction confirmation messages.
- Sending promotional communications with your consent.
- Sending security alerts and password reset information.
Information storage and security measures
33fb uses industry-standard security technology to ensure the highest level of protection for your information.
🔒 Encryption
All data transmissions are protected by SSL (Secure Sockets Layer) encryption. Stored sensitive information is kept secure with AES-256 encryption, which is the highest industry standard.
🛡️ Access control
Access to your information is restricted to authorised personnel only. Every access is logged and audited regularly.
🖥️ Secure servers
Our servers operate under 24/7 security monitoring. Regular security testing and vulnerability assessments are conducted.
📅 Data retention policy
Information is retained for as long as necessary to meet legal requirements. Even after an account is closed, certain information may need to be kept due to regulatory obligations.
Sharing information with third parties
33fb does not sell, rent, or share your personal information with third parties for commercial purposes. However, limited information may be shared in the following circumstances:
4.1 Service providers
Trusted partner organisations that provide services on our behalf may be given necessary information, such as payment processors (bKash, Nagad, Rocket, Upay), technology providers, fraud prevention services, and customer support providers. These providers are required to use the information in accordance with our instructions and may not use it for their own purposes.
4.2 Legal obligations
We may be required to provide information as required by law, in compliance with a court order, or at the request of a government authority. In such cases we will provide only the information legally required and will notify you whenever possible.
4.3 Business transfers
If 33fb is involved in a merger, acquisition, or sale, user information may be transferred. In such cases we will notify you in advance and ensure protections equivalent to those described in this policy.
Cookies and tracking technologies
33fb uses cookies and similar technologies to improve the user experience and keep the platform functioning correctly.
5.1 Types of cookies
- Essential cookies: Required to maintain login sessions, ensure security, and operate the core functions of the platform. Disabling these will prevent the platform from working correctly.
- Functional cookies: Used to remember your preferences such as language, game history, and account settings.
- Analytics cookies: Used to analyse platform usage patterns and improve services. This information is aggregated and cannot identify individuals.
5.2 Cookie controls
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may prevent specific platform features from working correctly. Essential cookies cannot be turned off as they are an integral part of the service.
Special protection for financial information
33fb applies additional security measures when it comes to financial information.
- Payment information is never stored in full on our servers — only tokenised references are kept.
- All financial transactions are completed through the encrypted gateways of bKash, Nagad, Rocket, and Upay.
- Automatic alerts are sent if unusual transactions or suspicious activity are detected.
- All withdrawal requests are processed through verified accounts.
- The minimum deposit and withdrawal is ৳500. Withdrawals are generally completed within 1 hour.
Protection of minors' information
33fb's services are exclusively for persons aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification is mandatory at registration. If we learn that a minor has created an account on our platform, their account and all associated information will be deleted immediately.
Your data rights
You have the following rights regarding your personal information:
Right to access
You have the right to ask what information we hold about you and to request to view it.
Right to rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to erasure
Where there is no legal obligation to retain it, you may in certain circumstances request that your information be deleted.
Withdrawal of consent
Where processing of your information relies on your consent, you may withdraw that consent at any time.
Right to restriction of processing
In certain circumstances you have the right to request that processing of your information be restricted.
Data portability
You may request to receive your personal information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible after verifying your identity.
International data transfers
To provide our services, some information may be processed or stored on servers outside Bangladesh. For any such international data transfer we ensure that the receiving organisation provides a level of protection equivalent to the standards described in this policy.
We govern international transfers through applicable data protection laws and contractual safeguards. Third-party service providers contracted with us are contractually obligated to maintain our data protection standards.
Changes to the privacy policy
33fb reserves the right to change or update this privacy policy at any time. Whenever significant changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to the registered email address for important changes.
- Display a visible notification on the platform.
If you continue using our services after the changes, you will be considered to have accepted the revised policy. For important changes, we will provide notice at least 30 days before the effective date.
Contact Us
Contact us for any questions about the privacy policy, to exercise your data rights, or to submit a complaint. Our dedicated support team is available 24/7 to assist you.